Customer Story: Insurance & Mortgages – London


We asked our customers some questions to see how they felt about our services from life insurance to mortgages.

Here is how we helped one customer.

How have we helped you?
Residential mortgage (re-mortgage) Buy to Let mortgage (re-mortgage) Life & critical illness insurance The team at Riviera have been the best at finding me the right products for my needs. I was always provided with a wide range of options to choose from, with detailed explanation of each product. I was given detailed understanding of the products which best met my circumstances to ensure I made best choice for me. Their knowledge and access to main stream and specialist financial products is un-paralleled. My situation was not straight forward yet they still found products that suited me.
Why did you choose Riviera Mortgages?
Riviera mortgages were recommended to me. I had tried other mortgage advisors who could not match the excellent service I received from Riviera. From the first introduction call, it was evident Colin and his team would get results for me. Since then I also recommend Riviera to all my friends and family.
Is there anything we did that stood out?
I was impressed by the speed, frequency and consistency of communication. I received written updates regularly with each stage of the applications. I had access to my lead advisor whenever I needed and every question I had was answered, which enabled me to know I had all the right information to make right choice. Additional, the written summary of the chosen product was such a great extra. This really shows the time taken by Riviera team to put the customer first.
Were you happy with the service from Riviera Mortgages?
Any other comments
Great team, with a progressional and friendly approach. You are made to feel as an important customer with every interaction.